General Information

Phone: (800) 252-9743

Collections

Phone: (800) 222-6297

Fax: (512) 219-4739

Hours: Monday – Thursday, 8 a.m. to 9 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Make a Payment

Make payments online through the myTG portal, or mail checks to:

TG Collections
P.O. Box 659602
San Antonio, TX 78265-9602

Income-Based Repayment 2017-03-24T11:42:13+00:00

Income-Based Repayment

Income-Based Repayment (IBR) is one of several student loan repayment plans available for FFELP and FDLP (Direct) borrowers. IBR establishes a monthly payment amount that looks at your unique situation by considering your income, family size, and federal student loan debt.

You must meet certain criteria in order to qualify for IBR. You can use the IBR calculator on our Adventures In Education sister site to help you determine whether you may be eligible for this program. If it appears that you’re eligible, the calculator will provide you an estimated monthly payment amount under IBR.

IBR is available only for federal student loans, such as the Stafford, Direct, Grad PLUS, and certain Consolidation loans. It’s not available for Parent PLUS Loans, Direct Parent PLUS Loans, Consolidation loans that include Parent PLUS or Direct Parent PLUS Loans, non-federal student loans, or defaulted loans.

If your loans were disbursed on or after July 1, 2014, without an outstanding balance prior to that date, the repayment term may extend up to 20 years. The repayment term for older loans paid under the IBR plan may extend up to 25 years.

To apply for IBR, you must complete the Income-Driven Repayment Plan Request form and submit it to your loan holder. If you have more than one loan holder, you must submit the required form to each one. Check with your loan holders to see if they let you apply for IBR online.

To get started, access a list of your federal student loans by going to the National Student Loan Data System (NSLDS) website. NSLDS can provide information about loans guaranteed by TG, other guarantors, and the US Department of Education (ED). You’ll also need a copy of your most recently filed federal income tax return. With that information, complete the IBR application form and send it, along with all required documentation, to your loan holders.

Your loan holder will make a final determination of your eligibility for IBR. In some cases, your loan holder may require you to submit alternative documentation of income to determine your IBR eligibility and payment amount — for example, if your Adjusted Gross Income (AGI) is not available from the IRS or your loan holder believes that your AGI does not reasonably reflect your current income.

If you are not eligible for IBR, visit TG’s Repayment FAQ for more information about all of the repayment options available to borrowers. You may also want to consider an Economic Hardship Deferment if you don’t qualify for IBR or have only a temporary income problem.