General Information

Phone: (800) 252-9743

Collections

Phone: (800) 222-6297

Fax: (512) 219-4739

Hours: Monday – Thursday, 8 a.m. to 9 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Make a Payment

Make payments online through the myTG portal, or mail checks to:

TG Collections
P.O. Box 659602
San Antonio, TX 78265-9602

Trellis 2017-10-04T15:00:44+00:00

We are changing our name from TG to Trellis Company. But, our commitment to helping you has not changed!

For nearly 40 years we have served student loan borrowers as TG, or Texas Guaranteed Student Loan Corporation. We are changing our name to Trellis Company, but not changing our commitment to you. We’re excited to support your needs. How may we help you?

What’s new?

  • TG is changing its name to Trellis Company.
  • In addition to a new name, we have a new look and a new logo. You’ll continue seeing changes in the coming weeks as we roll out our new brand.

What hasn’t changed?

  • Your account is still with us.
  • We still provide the same great service and support.
  • We are here to help you.

What do you need to do?

  • Not much.
  • If you pay by check, you can make your check out to Trellis Company.
  • Have questions? Call us anytime.

Questions? Call us!

(800) 222-6297

Call center hours

Monday – Thursday, 8 a.m. to 9 p.m. (CT)
Friday, 8 a.m. to 5 p.m. (CT)
Saturday, 9 a.m. to 2 p.m. (CT)

Mailing address for payments

Trellis Company
P.O. Box 659602
San Antonio, TX 78265-9602

FAQs

Your TG loan has not changed hands. Although our company name and brand are different, your loan is still with us. We are here to help you successfully repay your federal student loan.

Although you will start to see Trellis Company on letters, invoices, and other communications, there are no changes to your actual loans, repayment amounts, payment schedules, or anything else associated with your account.

No worries. Checks made payable to TG or Trellis Company will work.

Our new name becomes official on November 1. At that time, we’ll have a new website and URL. For a while, you’ll still be able to get there from TG.org, but please bookmark the new site.

The name change will take a little time. You will see both TG and Trellis Company logos and references on many communication pieces. Rest assured that the information is accurate and the company is still the same.

The myTG payment portal will continue to work. Eventually, it will transition to a new name that better aligns with Trellis Company. But, myTG will continue to work and, eventually, it will redirect you to the new payment portal. We will notify you when the payment portal changes.

As always, you can reach us at (800) 222-6297.