General Information

Phone: (800) 252-9743

Collections

Phone: (800) 222-6297

Fax: (512) 219-4739

Hours: Monday – Thursday, 8 a.m. to 9 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Make a Payment

Make payments online through the myTG portal, or mail checks to:

TG Collections
P.O. Box 659602
San Antonio, TX 78265-9602

Separated 2017-09-13T10:05:00+00:00

INCOME-DRIVEN REPAYMENT APPLICATION TUTORIAL

You’ve selected Married, but Separated. You’ll want to complete the following sections.

SECTION 1: BORROWER INFORMATION

Fill in the areas indicated below with your current information.

SECTION 2: REPAYMENT PLAN OR RECERTIFICATION REQUEST
  1. Check the first box to begin an income-driven plan.
  2. Check the first box to select the plan with the lowest monthly payment.
  3. Do you have multiple loan servicers? Neither choice will impact your application, but you’ll want to send a separate application to each servicer.
  4. As part of loan rehab, you are not in deferment or forbearance. Check the first box.
SECTION 3: FAMILY SIZE INFORMATION

Fill in the two areas indicated below with your current information.

SECTIONS 4A AND 4B

Be sure to include your name and SSN on top of pages 2, 3, & 4.

You do not need to fill in section 4c under your situation.

SECTION 5: FOR BORROWERS WITH TAXABLE INCOME*

Here’s where you will find the list of acceptable documents to prove your income.

Gather the appropriate documentation and move to Section 6. *If you don’t have taxable income, move to Section 6.

SECTION 6: BORROWER REQUESTS, UNDERSTANDINGS, AUTHORIZATIONS, AND CERTIFICATION

Fill in your name and Social Security number.

DO NOT check the box requesting a one-month forbearance; TG borrowers just coming out of the loan rehab program are not yet eligible.

SIGN AND DATE THE FORM AND MAIL IT, along with your proof of income documents, to the lender.